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FAQ

 

 

General

Q: I received a coupon for the website, can I use this coupon in one of the store locations?
A: Website coupons are different than our in store coupons and can only be used online at this time unless otherwise stated.

Q: My coupon code wont work, why?
A: Coupon codes only work for regular priced items.  If you have a sale item in your shopping cart, the coupon will only apply to non-sale items.  If you continue to have issues with your coupon code please contact us.

Q: There's a sale going on in Pasadena or Burbank, why isn't this sale online?
A: Each store is subject to have different promotions or sales at different times, the sale is only available at that certain location(s).

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My Order

Q: Do I need an account to place an order?
A: No, you can choose to use our guest checkout option to place an order without creating an account. However, we recommend creating an account so it will be easier for you to access your account information and order history.

Q: Can I call in and place a telephone order?
A: No, because we value the safety of your information and taking telephone orders places your information at risk. We are not able to take phone orders.

Q: Can I use a gift card to pay for my order?
A: Yes, when you checkout there is an option to apply your gift certificate when you review your order total.

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Shipping

Please visit our Shipping page for all information regarding shipping.

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Returns & Exchanges

Please visit our Returns & Exchanges page for all information regarding returns and exchanges.

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Gift Cards & Gift Certificates

Q: Do you offer gift cards to purchase online?
A: Yes! Gift certificates can be purchased online and they will be emailed to the recipient of your choice.  These gift certificates can be used to purchase items on Sidecca.com and in-stores as well.

Q: Can I use my Sidecca store gift card online?
A: Yes you can, you will need to enter the gift card number located on the back of your card.

Q: How can I check my gift card or gift certificate balance?
A: You can find the option to purchase or check your balance by heading to the Gift Certificate page which can be located at the top right navigation.  You can also click here to get there quicker!

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Locations

Pasadena:

Shops on Hill
1389 E. Washington Blvd.
Pasadena, CA 91104
(626)765-6542

Burbank:

Burbank Town Center
201 E. Magnolia Blvd. #234
Burbank, CA 91502
(818)845-8108

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Need help with something else? Email us at rubyscustomerservice@sidecca.com

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